# Hotel+ > PMS-free guest experience platform for hotels — launch a branded guest app without replacing your property management system. Hotel+ lets hotels launch a branded guest app and staff app in days — without ripping out or replacing their existing PMS (property management system). Hotels publish their services, stories, room and facility information, local destination guides and QR-based digital access, then handle guest requests, real-time messaging, in-stay bookings, orders, surveys and reviews from one dashboard. PMS and channel-manager integrations are optional and enabled only when a hotel actually needs them, so onboarding is fast and low-risk. Hotel+ is multilingual (10 languages, including right-to-left Arabic) and multi-tenant: each hotel is fully isolated and identified by its own pass code. ## About Hotel+ Hotel+ is hospitality software that helps hotels deliver a modern digital guest experience without the cost, risk and downtime of replacing their property management system (PMS). Instead of a months-long migration, a hotel configures its branding, services and content and launches a branded guest app and staff app in days. PMS and channel-manager integrations exist but are optional — a hotel turns them on only when it actually needs them. Hotel+ is multi-tenant (each hotel is isolated behind its own pass code) and multilingual, supporting 10 languages including right-to-left Arabic. - Website: [https://hotelplus.ai](https://hotelplus.ai) - Audience: Independent hotels, boutique hotels, resorts, hotel groups and hospitality operators that want a modern digital guest experience without a costly PMS migration. - Pricing: Tiered subscription: a free/entry tier (GO) up to mid and PRO tiers. Hotels can start free and upgrade as they add features and integrations. - Languages: English, Turkish, Spanish, German, French, Italian, Portuguese, Dutch, Russian, Arabic ## What makes Hotel+ different - No PMS replacement required — Hotel+ layers on top of the systems a hotel already runs. - Fast launch: a branded guest app can go live in days, not months. - Start free and upgrade — integrations and advanced features are gated by subscription tier, not forced up front. - One platform for guest app, staff app, dashboard and AI concierge instead of stitching together separate tools. - Multilingual out of the box (10 languages incl. RTL Arabic) and multi-tenant with strict per-hotel isolation. ## Capabilities - **Branded guest app** — A white-label mobile and web guest app carrying the hotel’s name, logo and colours. Guests reach it through a QR code or a manual stay invite — no app-store download required for the web app. - **Digital concierge & real-time messaging** — Two-way chat between guests and staff, with an AI concierge that answers common questions about services, facilities and the local area instantly, around the clock. - **Guest request & order management** — Guests raise housekeeping, maintenance and service requests or place in-stay orders; staff route, assign and resolve them from a single operations dashboard. - **In-stay bookings** — Guests book restaurants, spa, pool, activities and other hotel facilities directly inside the app during their stay. - **Stories, services & mobile page builder** — Hotels publish services, promotions and rich “story” content and build their own mobile pages with a drag-and-drop builder — no developer required. - **Surveys & guest reviews** — Collect in-stay feedback and post-stay reviews to catch problems before checkout and lift public ratings. - **Local destination guides** — Curated, interactive guides to nearby restaurants, attractions and experiences that position the hotel as a local expert. - **Push notifications & custom alerts** — Targeted, well-timed push notifications for pre-arrival, in-stay and post-stay moments, plus operational alerts for staff. - **Staff app & coordination** — A dedicated staff app for receiving, assigning and resolving guest requests and for internal coordination across departments. - **Events & conference management** — Promote and manage hotel events and conferences, and let guests discover and register from the app. - **Analytics & insights** — Dashboards on guest engagement, requests, ratings and feature usage so hotels can act on real data. - **Optional PMS & channel integrations** — PMS, channel manager and other integrations are available but optional — hotels enable them only when needed, avoiding a forced, risky migration. ## Features - [Concierge chat](https://hotelplus.ai/en/features/concierge-chat) - [Request management](https://hotelplus.ai/en/features/request-management) - [Order management](https://hotelplus.ai/en/features/order-management) - [Booking management](https://hotelplus.ai/en/features/booking-management) - [Room management](https://hotelplus.ai/en/features/room-management) - [Guest reviews](https://hotelplus.ai/en/features/guest-reviews) - [Guest surveys](https://hotelplus.ai/en/features/guest-surveys) - [Push notifications](https://hotelplus.ai/en/features/push-notifications) - [Custom alerts](https://hotelplus.ai/en/features/custom-alerts) - [Local destinations](https://hotelplus.ai/en/features/local-destinations) - [Destination guide](https://hotelplus.ai/en/features/destination-guide) - [Events](https://hotelplus.ai/en/features/events) - [Staff management](https://hotelplus.ai/en/features/staff-management) - [Mobile page builder](https://hotelplus.ai/en/features/mobile-page-builder) - [Facilities & services](https://hotelplus.ai/en/features/facilities-services) - [Hospitality management](https://hotelplus.ai/en/features/hospitality-management) ## Apps & dashboards - [Guest app](https://hotelplus.ai/en/apps/guest-app) - [Staff app](https://hotelplus.ai/en/apps/staff-app) - [Web app](https://hotelplus.ai/en/apps/web-app) - [All-in-one dashboard](https://hotelplus.ai/en/apps/all-in-one-dashboard) - [Hotel management dashboard](https://hotelplus.ai/en/apps/hotel-management-dashboard) ## Compare - [Hotel+ vs a traditional PMS](https://hotelplus.ai/en/compare/hotel-plus-vs-pms) - [Hotel+ vs StayNTouch](https://hotelplus.ai/en/compare/hotel-plus-vs-stayntouch) - [Hotel+ vs ALICE](https://hotelplus.ai/en/compare/hotel-plus-vs-alice) ## Key pages - [Pricing](https://hotelplus.ai/en/pricing) - [Artificial intelligence](https://hotelplus.ai/en/artificial-intelligence) - [Blog](https://hotelplus.ai/en/blog) - [Guides](https://hotelplus.ai/en/guides/hotel-guest-app-setup) - [Book a demo](https://hotelplus.ai/en/book-demo) - [About us](https://hotelplus.ai/en/about-us) - [Contact us](https://hotelplus.ai/en/contact-us) ## Frequently asked questions ### What is Hotel+? Hotel+ is a PMS-free guest experience platform for hotels. It lets a hotel launch a branded guest app and staff app — covering services, QR access, messaging, requests, in-stay bookings, surveys and reviews — without replacing its existing property management system. ### Do I have to replace my PMS to use Hotel+? No. Hotel+ is designed to work without replacing your PMS. You start with the guest experience layer (QR access, services, messaging, requests, surveys) and add PMS or channel-manager integrations later, only if and when you need them. ### How long does it take to launch a guest app with Hotel+? Because there is no PMS migration, a hotel can configure its services, content and branding and launch a guest app in a matter of days rather than months. ### How do guests access the app? Guests reach the branded guest app through a QR code placed in the room or lobby, or through a manual stay invite. The web app requires no app-store download. ### What does Hotel+ cost? Hotel+ uses tiered subscriptions. Hotels can start on a free/entry tier (GO) and upgrade to higher tiers (up to PRO) as they add features and integrations. Pricing is consistent across the web dashboard and the mobile apps. ### Which languages does Hotel+ support? Hotel+ supports 10 languages — English, Turkish, Spanish, German, French, Italian, Portuguese, Dutch, Russian and Arabic — including full right-to-left layout for Arabic. ### Is Hotel+ suitable for hotel groups and multiple properties? Yes. Hotel+ is multi-tenant: each hotel is fully isolated and identified by its own pass code, so groups can run multiple properties on the same platform with separated data. ### Does Hotel+ include an AI concierge? Yes. Hotel+ includes an AI-powered digital concierge that answers guest questions about hotel services, facilities and the local area in real time, alongside two-way guest-to-staff messaging. ### What can staff do with Hotel+? Staff use a dedicated app and dashboard to receive, assign and resolve guest requests and orders, coordinate across departments, manage bookings and events, and monitor engagement and ratings. ### Can guests order services and make bookings during their stay? Yes. Guests can place in-stay orders and book hotel facilities such as the restaurant, spa, pool and activities directly inside the app during their stay. ## More - Full text version: [https://hotelplus.ai/llms-full.txt](https://hotelplus.ai/llms-full.txt) - Machine-readable summary: [https://hotelplus.ai/ai/summary.json](https://hotelplus.ai/ai/summary.json) - Machine-readable FAQ: [https://hotelplus.ai/ai/faq.json](https://hotelplus.ai/ai/faq.json)