Launch Your Hotel Guest App Without Replacing Your PMS
Publish a polished guest app for services, stories, local tips, requests, surveys and QR access first. Add PMS or POS integrations later only when they create real value.
Launch Value Before Integrations
Hotel+ helps you ship the guest-facing experience first: a live app, QR access, service discovery and lightweight workflows that do not require replacing your PMS.
Guest App Home
Build a branded mobile homepage with carousel content, stories, services, local tips and hotel information guests can understand instantly.
QR Access & Passcode
Let guests open the app with a QR code or passcode. No PMS connection, reservation import or account creation is required for the first value.
Services & Amenities
Turn your facilities, menus, spa, room service and hotel rules into a clean digital guide guests can browse during their stay.
Guest Requests
Collect housekeeping, amenity and support requests from the guest app and route them to the right team without adding a PMS project.
In-stay Bookings
Handle restaurant, spa, activity and facility slots inside the guest journey. Hotel+ is not positioned as your room reservation system.
Concierge Messaging
Give guests a simple way to ask questions and get help while staff keep the conversation organized from one dashboard.
Push & Guest Campaigns
Share announcements, offers and timely updates with guests once your app is live, without waiting for a complex system integration.
Surveys & Reviews
Capture guest feedback and review signals from the stay experience so your team can improve service and spot opportunities faster.
Integration-ready Stay Layer
When needed, add stays manually, import CSV files or use a lightweight webhook. PMS, POS, folio and payment sync remain supported-integration workflows.
Start with the guest app. Add deeper operations and integrations when a real hotel workflow asks for them.
Launch the Guest App First
Watch how Hotel+ helps a hotel publish a guest app before any PMS project
Give Guests a Clear Digital Front Desk
Hotel+ helps guests find services, ask questions and request help from the app they already opened with a QR code. Start with the channels and workflows your team can manage today.
Guest Messaging
A simple channel for questions and concierge help
Timely Updates
Share offers, reminders and hotel information
Request Flow
Route service requests without changing your PMS
Team Visibility
Keep guest interactions organized in one dashboard
Start PMS-free, Then Connect What Matters
Hotel+ is not a replacement for Opera, Mews, Electra, Cloudbeds or your local PMS. It is the guest experience layer that can later receive stay context through manual invites, CSV, webhooks or supported integrations.
Why hotels start with Hotel+
Launch a useful guest app quickly, then connect systems only when it is worth the operational effort.
Hotel+ — The PMS-Free Guest Experience Platform for Hotels
Hotel+ lets hotels launch a branded guest app and staff app in days — without ripping out or replacing their existing property management system (PMS). Hotels publish their services, stories, room and facility information, local destination guides and QR-based digital access, then handle guest requests, real-time messaging, in-stay bookings, orders, surveys and reviews from a single dashboard.
PMS and channel-manager integrations are optional and enabled only when a hotel actually needs them, so onboarding is fast and low-risk. Hotel+ is multilingual — 10 languages including right-to-left Arabic — and multi-tenant, with each hotel fully isolated behind its own pass code.
What you can do with Hotel+
- Branded guest app: A white-label mobile and web guest app carrying the hotel’s name, logo and colours. Guests reach it through a QR code or a manual stay invite — no app-store download required for the web app.
- Digital concierge & real-time messaging: Two-way chat between guests and staff, with an AI concierge that answers common questions about services, facilities and the local area instantly, around the clock.
- Guest request & order management: Guests raise housekeeping, maintenance and service requests or place in-stay orders; staff route, assign and resolve them from a single operations dashboard.
- In-stay bookings: Guests book restaurants, spa, pool, activities and other hotel facilities directly inside the app during their stay.
- Stories, services & mobile page builder: Hotels publish services, promotions and rich “story” content and build their own mobile pages with a drag-and-drop builder — no developer required.
- Surveys & guest reviews: Collect in-stay feedback and post-stay reviews to catch problems before checkout and lift public ratings.
- Local destination guides: Curated, interactive guides to nearby restaurants, attractions and experiences that position the hotel as a local expert.
- Push notifications & custom alerts: Targeted, well-timed push notifications for pre-arrival, in-stay and post-stay moments, plus operational alerts for staff.
- Staff app & coordination: A dedicated staff app for receiving, assigning and resolving guest requests and for internal coordination across departments.
- Events & conference management: Promote and manage hotel events and conferences, and let guests discover and register from the app.
- Analytics & insights: Dashboards on guest engagement, requests, ratings and feature usage so hotels can act on real data.
- Optional PMS & channel integrations: PMS, channel manager and other integrations are available but optional — hotels enable them only when needed, avoiding a forced, risky migration.
Why hotels choose Hotel+
- No PMS replacement required — Hotel+ layers on top of the systems a hotel already runs.
- Fast launch: a branded guest app can go live in days, not months.
- Start free and upgrade — integrations and advanced features are gated by subscription tier, not forced up front.
- One platform for guest app, staff app, dashboard and AI concierge instead of stitching together separate tools.
- Multilingual out of the box (10 languages incl. RTL Arabic) and multi-tenant with strict per-hotel isolation.
Frequently asked questions
What is Hotel+?
Hotel+ is a PMS-free guest experience platform for hotels. It lets a hotel launch a branded guest app and staff app — covering services, QR access, messaging, requests, in-stay bookings, surveys and reviews — without replacing its existing property management system.
Do I have to replace my PMS to use Hotel+?
No. Hotel+ is designed to work without replacing your PMS. You start with the guest experience layer (QR access, services, messaging, requests, surveys) and add PMS or channel-manager integrations later, only if and when you need them.
How long does it take to launch a guest app with Hotel+?
Because there is no PMS migration, a hotel can configure its services, content and branding and launch a guest app in a matter of days rather than months.
How do guests access the app?
Guests reach the branded guest app through a QR code placed in the room or lobby, or through a manual stay invite. The web app requires no app-store download.
What does Hotel+ cost?
Hotel+ uses tiered subscriptions. Hotels can start on a free/entry tier (GO) and upgrade to higher tiers (up to PRO) as they add features and integrations. Pricing is consistent across the web dashboard and the mobile apps.
Which languages does Hotel+ support?
Hotel+ supports 10 languages — English, Turkish, Spanish, German, French, Italian, Portuguese, Dutch, Russian and Arabic — including full right-to-left layout for Arabic.
Is Hotel+ suitable for hotel groups and multiple properties?
Yes. Hotel+ is multi-tenant: each hotel is fully isolated and identified by its own pass code, so groups can run multiple properties on the same platform with separated data.
Does Hotel+ include an AI concierge?
Yes. Hotel+ includes an AI-powered digital concierge that answers guest questions about hotel services, facilities and the local area in real time, alongside two-way guest-to-staff messaging.
What can staff do with Hotel+?
Staff use a dedicated app and dashboard to receive, assign and resolve guest requests and orders, coordinate across departments, manage bookings and events, and monitor engagement and ratings.
Can guests order services and make bookings during their stay?
Yes. Guests can place in-stay orders and book hotel facilities such as the restaurant, spa, pool and activities directly inside the app during their stay.
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