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Terms and Conditions

The terms for using Hotel+: the hotel panel, guest pages, the free trial and subscriptions.

Terms and Conditions

Last updated: 29 September 2026

These Terms and Conditions ("Terms") govern your use of Hotel+ (hotelplus.ai, "Hotel+", "we", "us"): the hotel panel at hotelplus.ai/panel and the guest pages published with it. By creating an account or using a guest page, you agree to these Terms. Our Privacy Policy and Cookie Policy explain how we handle personal data.

1. The service

Hotel+ lets a hotel publish a guest page (opened through a QR code or link) with information about the hotel, its venues, menus, opening hours and FAQs, and receive guest requests, room-service orders and survey answers in the panel. Hotel+ provides AI tools that help hotels set up and translate their content and reply to guests.

Hotel+ is a software tool. We are not a party to anything between a hotel and its guests: we do not take bookings, take payments from guests, deliver orders or provide hotel services. The hotel alone is responsible for its services, prices and how it responds to guests.

2. Your account

  • You must be at least 18 and have authority to act for the hotel you register.
  • One account manages one hotel. Keep your password secure; you are responsible for activity in your account.
  • You must verify your email address before you can publish your guest page or upload images.
  • Give accurate information and keep it up to date.

3. Free trial, subscription and payment

  • New hotels get a 30-day free trial. No card is needed to start.
  • After the trial, Hotel+ costs $19 per month or $149 per year (US dollars). Applicable taxes are calculated at checkout.
  • Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's buyer terms apply to your purchase.
  • Subscriptions renew automatically at the end of each period until you cancel. You can cancel at any time in the Paddle customer portal (Panel → Subscription → Manage subscription); your subscription then stays active until the end of the period you have paid for.
  • If the trial or a paid period ends without payment, your guest page goes offline immediately (guests see a "not found" page) and the panel becomes read-only: you can still view your data, pay, and delete your account. Your content is not deleted and comes back online when you pay.
  • We may change prices. A price change never applies to a period you have already paid for.

4. Your content

  • You keep ownership of the content you add (text, menus, prices, photos, replies). You give us a worldwide, non-exclusive, royalty-free licence to host, store, translate, adapt the format of and display it, only to provide and improve the service and for as long as it is in Hotel+.
  • You confirm that you have the right to use your content, including photos, and that it is accurate and lawful. You are responsible for prices, opening hours, allergen and dietary information and any other information you give guests.
  • Your guest page is public: anyone with the QR code or link can see it.
  • Content is checked automatically before it is published (see the Privacy Policy). Automatic checks can make mistakes in both directions; passing a check does not mean we have reviewed or approved your content.
  • Translations are produced automatically and may contain errors. Check important information.

5. Guest messages and personal data

Guests can send your hotel requests, orders and survey answers. For this guest data, your hotel is the controller and Hotel+ processes it on your behalf, as described in our Privacy Policy. You must use guest data only to serve your guests, comply with the data protection laws that apply to you, and not ask guests for passwords, card numbers or other payment details through Hotel+. Replies that ask for such details are blocked.

6. Acceptable use

You must not use Hotel+ to:

  • publish unlawful, misleading, hateful, sexual or violent content, or content that infringes others' rights;
  • impersonate another person, brand or business;
  • collect passwords, payment details or other sensitive data, or send spam or malware;
  • attempt to access other hotels' data, get around usage limits or security measures, or disrupt the service;
  • copy, resell or reverse-engineer the service, or access it by automated means other than as we allow.

Guests must not use a guest page to send abusive, unlawful or misleading messages.

7. AI features

AI features create drafts and suggestions (for example a guest page from your website, a menu from a photo, survey questions, reply suggestions, summaries and translations). They can be inaccurate or incomplete. Review them before you save or send them; you are responsible for what you publish and send. AI features have usage limits to keep the service fair and affordable.

8. Availability and changes

We work to keep Hotel+ available and secure, but we do not guarantee uninterrupted or error-free operation. We may improve, change or discontinue features. If we discontinue the service as a whole, we will give reasonable notice.

9. Suspension and termination

You can stop using Hotel+ at any time and delete your account in the panel (Account → Delete account and hotel). If you have a renewing subscription, cancel it in the Paddle portal first. Deleting the account permanently deletes your hotel and its data, as described in the Privacy Policy.

We may suspend a hotel's guest page or account, or restrict editing, if you breach these Terms, if required by law, or to protect guests, other users or the service. Where appropriate we will tell you why. A suspended account can still be viewed and deleted.

10. Our intellectual property

The Hotel+ service, software, design and brand belong to us or our licensors. These Terms do not give you any right to them other than to use the service as described here.

11. Disclaimers and limitation of liability

Hotel+ is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties not stated in these Terms.

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, revenue, bookings or data, and our total liability arising from these Terms in any 12-month period is limited to the amount you paid us for Hotel+ in that period. Nothing in these Terms limits liability that cannot be limited by law, such as liability for intent or gross negligence, or your rights as a consumer where consumer law applies.

You are responsible for claims arising from your content, your services to guests and your breach of these Terms.

12. Governing law

These Terms are governed by the laws of the place where the operator of Hotel+ is established, without prejudice to mandatory rules that protect you where you live.

13. Changes to these Terms

We may update these Terms. The date at the top shows the latest version. If the changes are significant, we will take reasonable steps to let hotel account holders know before they take effect. If you continue to use Hotel+ after that, the new Terms apply; if you do not agree, you can cancel and delete your account.

14. Contact

Hotel+ (hotelplus.ai) — info@hotelplus.ai