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Efficiently Manage Every Request with Hotel+ Request Management

Transform how you handle guest and operational requests with the Hotel+ Request Management system. Designed to streamline communication and response processes, our platform ensures that every request, from room service to maintenance, is efficiently managed and resolved.

The intuitive interface allows staff to quickly receive, prioritize, and respond to requests, minimizing wait times and maximizing guest satisfaction. This tool also provides valuable insights into request patterns, helping you allocate resources more effectively and anticipate needs before they arise.

With Hotel+ Request Management, you’re not just responding; you're proactively enhancing the guest experience and optimizing your hotel's operations.
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Efficiently Manage Every Request with Hotel+ Request Management
GO-FIRST FEATURES

Launch Value Before Integrations

Hotel+ helps you ship the guest-facing experience first: a live app, QR access, service discovery and lightweight workflows that do not require replacing your PMS.

01

Guest App Home

Build a branded mobile homepage with carousel content, stories, services, local tips and hotel information guests can understand instantly.

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02

QR Access & Passcode

Let guests open the app with a QR code or passcode. No PMS connection, reservation import or account creation is required for the first value.

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03

Services & Amenities

Turn your facilities, menus, spa, room service and hotel rules into a clean digital guide guests can browse during their stay.

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04

Guest Requests

Collect housekeeping, amenity and support requests from the guest app and route them to the right team without adding a PMS project.

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05

In-stay Bookings

Handle restaurant, spa, activity and facility slots inside the guest journey. Hotel+ is not positioned as your room reservation system.

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06

Concierge Messaging

Give guests a simple way to ask questions and get help while staff keep the conversation organized from one dashboard.

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07

Push & Guest Campaigns

Share announcements, offers and timely updates with guests once your app is live, without waiting for a complex system integration.

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08

Surveys & Reviews

Capture guest feedback and review signals from the stay experience so your team can improve service and spot opportunities faster.

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09

Integration-ready Stay Layer

When needed, add stays manually, import CSV files or use a lightweight webhook. PMS, POS, folio and payment sync remain supported-integration workflows.

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Start with the guest app. Add deeper operations and integrations when a real hotel workflow asks for them.

Request Management

Handle Guest Requests Effortlessly

Streamline all guest requests from a single dashboard. Track, assign, and resolve requests in real-time with automatic prioritization and smart routing.

< 2minAvg. Response
98%Resolution Rate
24/7Coverage

Centralized Inbox

All requests in one place

Auto-Priority

Smart request prioritization

Team Assignment

Route to right staff

Instant Alerts

Real-time notifications

Workflow
Workflow

Automated Request Workflows

Create custom workflows for different request types. Automatically escalate overdue requests and track performance metrics.

Custom workflow templates
Automatic escalation rules
SLA tracking and alerts
Performance analytics
60%Faster Resolution
40%Less Manual Work
Proof from Hotels

Why hotels start with Hotel+

Launch a useful guest app quickly, then connect systems only when it is worth the effort.

Related Features

Guest ReviewsPush NotificationsStaff Management