Hotel+ vs StayNTouch
Guest experience add-on vs full property management system — which fits your hotel?
StayNTouch is a cloud PMS focused on mobile check-in and front-desk automation. Hotel+ is a guest experience layer that works alongside any PMS (or without one). If you already have a PMS you are happy with and want to add a digital guest app on top — without a migration — Hotel+ is the purpose-built answer.
What StayNTouch does
StayNTouch is a cloud-native property management system designed to modernize hotel front-desk operations. It replaces traditional on-premise PMS software with a tablet-based, mobile-first system that streamlines check-in, check-out, and room management for hotel staff.
- Cloud PMS core — reservations, room assignments, and inventory management
- Mobile check-in — tablet and kiosk-based front-desk operations
- Front-desk automation — streamlined arrival and departure workflows for staff
- Billing and folios — integrated payment and charge management
- Basic housekeeping — room status tracking for operations teams
StayNTouch is fundamentally a replacement for your existing PMS. Adopting it requires a full migration of your reservation and operations data — a project that typically spans weeks to months and involves retraining all front-desk staff.
What Hotel+ does
Hotel+ is a guest experience platform. It sits on top of your existing infrastructure — PMS or not — and gives guests a branded digital interface for everything that happens during their stay.
- Branded guest app — accessed by QR code in rooms, no download required, works on any smartphone
- Push notifications — targeted, segmented messages to guests during their stay
- Guest request management — full workflow from guest submission to staff resolution
- In-stay service bookings — spa, F&B, activities, and room upgrades booked from the guest app
- Guest surveys and feedback — triggered in-app surveys to capture satisfaction before checkout
- AI concierge chat — built-in conversational assistant for guest queries
- Staff app — task management, request routing, and department coordination
- Multilingual interface — 10 languages including Arabic RTL
Hotel+ requires no PMS migration. Hotels can go live in days by placing QR codes in rooms and inviting guests manually or by connecting an optional PMS integration to pre-populate stay data.
Feature comparison: Hotel+ vs StayNTouch
| Feature | Hotel+ | StayNTouch |
|---|---|---|
| Core purpose | Guest experience & engagement layer | Full cloud PMS (property management) |
| PMS replacement required | No — works standalone or alongside any PMS | Yes — it is the PMS |
| Guest app (branded) | Yes — QR code, no download required | Limited — mobile check-in focused |
| Setup time | Days (no migration needed) | Weeks to months (full PMS migration) |
| Free plan available | ✓ | — |
| Push notifications | Yes — targeted, segmented campaigns | No native guest messaging |
| Guest request management | Yes — full workflow with staff app | — |
| In-stay service bookings | Yes — spa, F&B, activities | — |
| Guest surveys & feedback | Yes — in-app, triggered | — |
| AI concierge chat | ✓ | — |
| Staff app (task management) | ✓ | Basic housekeeping module |
| Multilingual support | Yes — 10 languages incl. Arabic RTL | Limited |
| PMS integration | Optional — works without one | N/A (is the PMS) |
| Starting price | Free (Go plan) | Custom pricing |
| Best for | Hotels wanting a digital guest layer without switching PMS | Hotels wanting to replace their entire PMS |
The core difference: migration vs add-on
The most important distinction between Hotel+ and StayNTouch is not features — it is what kind of commitment each requires from your hotel.
Switching to StayNTouch means replacing your entire PMS. That means migrating all reservation history, retraining front-desk staff, reconfiguring OTA connections and channel manager integrations, and committing to a new vendor for your most critical operational system.
Adding Hotel+ means none of that. You keep your existing PMS, booking engine, and operational workflows exactly as they are. Hotel+ adds the guest-facing digital layer — app, messaging, requests, notifications — without touching any existing system.
If your hotel already runs a PMS you are satisfied with — whether that is Opera, Cloudbeds, Mews, or anything else — Hotel+ extends it with a guest experience layer in days. No migration, no disruption to operations, no long IT project.
Frequently asked questions
Is Hotel+ a PMS?
No. Hotel+ is a guest experience layer, not a property management system. It does not handle reservations or billing. It sits on top of your existing PMS (or without one) to digitize the in-stay guest journey.
Can I use Hotel+ alongside StayNTouch?
Yes. Hotel+ can operate alongside any PMS including StayNTouch. You keep your existing reservation and front-desk system and add Hotel+'s branded guest app, request management, and communication layer on top.
Does Hotel+ replace StayNTouch?
Not directly — they serve different purposes. StayNTouch manages reservations, rates, and front-desk operations. Hotel+ manages the guest-facing digital experience during the stay. Many hotels use both in parallel.
Which is easier to set up — Hotel+ or StayNTouch?
Hotel+ is significantly faster to deploy. Because it does not require PMS migration, hotels typically go live with the branded guest app in a few days. A full PMS migration to StayNTouch takes weeks to months.
Does Hotel+ have a free tier?
Yes. Hotel+ offers a permanent free plan (Go) that includes the branded guest app, events, catalogs, QR codes, and stories — with no credit card required. StayNTouch does not offer a free plan.
Start for free with Hotel+
No PMS migration, no long setup, no credit card required. Add a digital guest experience layer to your hotel in days — not months.