Gästeerlebnisse stärken, Hotelerfolg steigern
Starten Sie mit einer kostenlosen 14-tägigen Testversion und transformieren Sie Ihr Hotel.
Schlüsselfunktionen zur Verbesserung Ihres Hotelerlebnisses
Steigern Sie die Gästezufriedenheit und optimieren Sie den Betrieb mit leistungsstarken, benutzerfreundlichen Tools für die moderne Hotellerie.
Anfrageverwaltung
Ermöglichen Sie Gästen, ihre Bedürfnisse und Präferenzen nahtlos zu kommunizieren und gewährleisten Sie einen zeitnahen und effizienten Service während ihres gesamten Aufenthalts.
Buchungsverwaltung
Vereinfachen Sie den Reservierungsprozess für Restaurants, Aktivitäten und mehr und bieten Sie Ihren Gästen den Komfort, den sie verdienen.
Concierge-Chat
Bieten Sie personalisierte Unterstützung durch direkten Chat, sodass Gäste einfach Services anfordern, Fragen stellen und Echtzeit-Support erhalten können.
Push-Benachrichtigungen
Halten Sie Gäste mit sofortigen Updates zu Veranstaltungen, Aktionen und wichtigen Informationen auf dem Laufenden und verbessern Sie ihr Gesamterlebnis.
Gästeumfragen
Sammeln Sie wertvolles Feedback durch anpassbare Umfragen und verbessern Sie die Gästezufriedenheit und passen Sie Services an ihre Präferenzen an.
Hotelveranstaltungen
Bewerben Sie die Veranstaltungen Ihres Hotels direkt bei den Gästen und stellen Sie sicher, dass sie keine besonderen Aktivitäten oder Angebote während ihres Aufenthalts verpassen.
Personalverwaltung
Optimieren und koordinieren Sie Mitarbeiteraufgaben effizient und stellen Sie sicher, dass Ihr Team immer bereit ist, erstklassigen Service zu bieten.
Zimmerverwaltung
Verwalten Sie Zimmerverfügbarkeit, Buchungen und Housekeeping nahtlos und bieten Sie sowohl Mitarbeitern als auch Gästen ein reibungsloses Erlebnis.
Mobile Page Builder
Befähigen Sie Hotelmitarbeiter, ihre mobile App-Startseite mühelos mit einer Drag-and-Drop-Oberfläche zu gestalten und anzupassen – für ein personalisiertes Gästeerlebnis ohne Programmierkenntnisse.
Launch the guest app first. Add deeper workflows when your team is ready.
Gastfreundschaft neu definiert
Sehen Sie, wie Hotel+ das Gästeerlebnis transformiert
Echtzeit-Kommunikation mit Gästen und Personal
Sorgen Sie mit den Echtzeit-Messaging-Funktionen von Hotel+ für eine sofortige und klare Kommunikation zwischen Ihren Gästen und Mitarbeitern. Ob Gästeanfrage, Service-Update oder interne Teamnachricht – unsere Plattform hält alle verbunden und informiert.
Sofortnachrichten
Echtzeit-Chat zwischen Gästen und Personal
Intelligente Benachrichtigungen
Verpassen Sie keine wichtige Anfrage
Schnelle Antwort
Durchschnittliche Antwortzeit unter 2 Minuten
Teamkoordination
Nahtlose Mitarbeiterzusammenarbeit
Optimieren Sie den Betrieb mit effizienter Zimmerverwaltung
Optimieren Sie den Zimmerbetrieb Ihres Hotels mit dem integrierten Zimmerverwaltungssystem von Hotel+. Verwalten Sie nahtlos Housekeeping-Pläne, verfolgen Sie Zimmerstatus und stellen Sie sicher, dass jedes Gästezimmer perfekt vorbereitet ist.
Why hotels start with Hotel+
Launch a useful guest app quickly, then connect systems only when it is worth the effort.
Hotel+ — The PMS-Free Guest Experience Platform for Hotels
Hotel+ lets hotels launch a branded guest app and staff app in days — without ripping out or replacing their existing property management system (PMS). Hotels publish their services, stories, room and facility information, local destination guides and QR-based digital access, then handle guest requests, real-time messaging, in-stay bookings, orders, surveys and reviews from a single dashboard.
PMS and channel-manager integrations are optional and enabled only when a hotel actually needs them, so onboarding is fast and low-risk. Hotel+ is multilingual — 10 languages including right-to-left Arabic — and multi-tenant, with each hotel fully isolated behind its own pass code.
What you can do with Hotel+
- Branded guest app: A white-label mobile and web guest app carrying the hotel’s name, logo and colours. Guests reach it through a QR code or a manual stay invite — no app-store download required for the web app.
- Digital concierge & real-time messaging: Two-way chat between guests and staff, with an AI concierge that answers common questions about services, facilities and the local area instantly, around the clock.
- Guest request & order management: Guests raise housekeeping, maintenance and service requests or place in-stay orders; staff route, assign and resolve them from a single operations dashboard.
- In-stay bookings: Guests book restaurants, spa, pool, activities and other hotel facilities directly inside the app during their stay.
- Stories, services & mobile page builder: Hotels publish services, promotions and rich “story” content and build their own mobile pages with a drag-and-drop builder — no developer required.
- Surveys & guest reviews: Collect in-stay feedback and post-stay reviews to catch problems before checkout and lift public ratings.
- Local destination guides: Curated, interactive guides to nearby restaurants, attractions and experiences that position the hotel as a local expert.
- Push notifications & custom alerts: Targeted, well-timed push notifications for pre-arrival, in-stay and post-stay moments, plus operational alerts for staff.
- Staff app & coordination: A dedicated staff app for receiving, assigning and resolving guest requests and for internal coordination across departments.
- Events & conference management: Promote and manage hotel events and conferences, and let guests discover and register from the app.
- Analytics & insights: Dashboards on guest engagement, requests, ratings and feature usage so hotels can act on real data.
- Optional PMS & channel integrations: PMS, channel manager and other integrations are available but optional — hotels enable them only when needed, avoiding a forced, risky migration.
Why hotels choose Hotel+
- No PMS replacement required — Hotel+ layers on top of the systems a hotel already runs.
- Fast launch: a branded guest app can go live in days, not months.
- Start free and upgrade — integrations and advanced features are gated by subscription tier, not forced up front.
- One platform for guest app, staff app, dashboard and AI concierge instead of stitching together separate tools.
- Multilingual out of the box (10 languages incl. RTL Arabic) and multi-tenant with strict per-hotel isolation.
Frequently asked questions
What is Hotel+?
Hotel+ is a PMS-free guest experience platform for hotels. It lets a hotel launch a branded guest app and staff app — covering services, QR access, messaging, requests, in-stay bookings, surveys and reviews — without replacing its existing property management system.
Do I have to replace my PMS to use Hotel+?
No. Hotel+ is designed to work without replacing your PMS. You start with the guest experience layer (QR access, services, messaging, requests, surveys) and add PMS or channel-manager integrations later, only if and when you need them.
How long does it take to launch a guest app with Hotel+?
Because there is no PMS migration, a hotel can configure its services, content and branding and launch a guest app in a matter of days rather than months.
How do guests access the app?
Guests reach the branded guest app through a QR code placed in the room or lobby, or through a manual stay invite. The web app requires no app-store download.
What does Hotel+ cost?
Hotel+ uses tiered subscriptions. Hotels can start on a free/entry tier (GO) and upgrade to higher tiers (up to PRO) as they add features and integrations. Pricing is consistent across the web dashboard and the mobile apps.
Which languages does Hotel+ support?
Hotel+ supports 10 languages — English, Turkish, Spanish, German, French, Italian, Portuguese, Dutch, Russian and Arabic — including full right-to-left layout for Arabic.
Is Hotel+ suitable for hotel groups and multiple properties?
Yes. Hotel+ is multi-tenant: each hotel is fully isolated and identified by its own pass code, so groups can run multiple properties on the same platform with separated data.
Does Hotel+ include an AI concierge?
Yes. Hotel+ includes an AI-powered digital concierge that answers guest questions about hotel services, facilities and the local area in real time, alongside two-way guest-to-staff messaging.
What can staff do with Hotel+?
Staff use a dedicated app and dashboard to receive, assign and resolve guest requests and orders, coordinate across departments, manage bookings and events, and monitor engagement and ratings.
Can guests order services and make bookings during their stay?
Yes. Guests can place in-stay orders and book hotel facilities such as the restaurant, spa, pool and activities directly inside the app during their stay.
Latest from the blog
- The Service Recovery Paradox: Why Guests Who Experience Problems Become Your Most Loyal Customers
Guests who experience well-resolved service failures become more loyal than those with flawless stays. This counterintuitive phenomenon — the Service Recovery Paradox — represents one of the largest untapped loyalty opportunities in hospitality.
- The Communication Channel Chaos: Why Hotels Using 5+ Guest Messaging Platforms See Lower Satisfaction Scores
Hotels using multiple guest communication channels—WhatsApp, SMS, email, in-app messaging, and phone—see 34% lower guest satisfaction scores than those with unified systems. This article explores why channel fragmentation is hurting your guest experience and how to fix it.
- The Personalization Expectation: Why 82% of Guests Expect Hotels to Know Their Preferences (But Most Can't Deliver)
Modern travelers expect hotels to remember their preferences, anticipate their needs, and deliver personalized experiences at every touchpoint. But most properties are stuck with fragmented data, manual processes, and generic service that leaves guests disappointed and unlikely to return.