Lanza la App de Huéspedes de tu Hotel Sin Reemplazar tu PMS
Publica primero una app elegante para servicios, stories, recomendaciones locales, solicitudes, encuestas y acceso por QR. Añade integraciones PMS o POS solo cuando aporten valor real.
Entrega Valor Antes de Integrar
Hotel+ te ayuda a lanzar primero la experiencia visible para el huésped: una app activa, acceso por QR, servicios y flujos ligeros que no requieren reemplazar tu PMS.
Inicio de la App de Huéspedes
Crea una página móvil de marca con carruseles, stories, servicios, recomendaciones locales e información del hotel que el huésped entiende al instante.
Acceso QR y Passcode
Permite que los huéspedes abran la app con un QR o passcode. No hace falta conectar el PMS, importar reservas ni crear cuentas para el primer valor.
Servicios y Amenidades
Convierte instalaciones, menús, spa, room service y reglas del hotel en una guía digital clara para consultar durante la estancia.
Solicitudes de Huéspedes
Recibe solicitudes de housekeeping, amenidades y soporte desde la app y envíalas al equipo correcto sin iniciar un proyecto de PMS.
Reservas Durante la Estancia
Gestiona slots de restaurante, spa, actividades e instalaciones dentro del journey del huésped. Hotel+ no se posiciona como tu sistema de reservas de habitaciones.
Mensajería Concierge
Da a los huéspedes una forma simple de pedir ayuda mientras el personal mantiene todas las conversaciones ordenadas en un dashboard.
Push y Campañas para Huéspedes
Comparte anuncios, ofertas y actualizaciones con los huéspedes cuando la app ya está activa, sin esperar una integración compleja.
Encuestas y Reseñas
Captura feedback y señales de reseñas desde la experiencia de estancia para mejorar el servicio y detectar oportunidades más rápido.
Capa de Estancias Lista para Integrar
Cuando haga falta, añade estancias manualmente, importa CSV o usa un webhook ligero. PMS, POS, folio y pagos quedan como flujos de integración soportada.
Empieza con la app de huéspedes. Añade operaciones más profundas e integraciones cuando un flujo real del hotel lo pida.
Lanza Primero la App de Huéspedes
Vea cómo Hotel+ ayuda a un hotel a publicar una app de huéspedes antes de cualquier proyecto PMS
Dale a tus Huéspedes una Recepción Digital Clara
Hotel+ ayuda a los huéspedes a encontrar servicios, hacer preguntas y pedir ayuda desde la app que ya abrieron con un QR. Empieza con los canales y flujos que tu equipo puede gestionar hoy.
Mensajería para Huéspedes
Un canal simple para preguntas y ayuda de concierge
Actualizaciones a Tiempo
Comparte ofertas, recordatorios e información del hotel
Flujo de Solicitudes
Enruta solicitudes de servicio sin cambiar tu PMS
Visibilidad del Equipo
Mantén las interacciones organizadas en un dashboard
Empieza Sin PMS y Luego Conecta lo Importante
Hotel+ no reemplaza Opera, Mews, Electra, Cloudbeds ni tu PMS local. Es la capa de experiencia del huésped que después puede recibir contexto de estancia con invitaciones manuales, CSV, webhooks o integraciones soportadas.
Por qué los hoteles empiezan con Hotel+
Lanza rápido una app útil para huéspedes y conecta sistemas solo cuando el esfuerzo operativo vale la pena.
Hotel+ — The PMS-Free Guest Experience Platform for Hotels
Hotel+ lets hotels launch a branded guest app and staff app in days — without ripping out or replacing their existing property management system (PMS). Hotels publish their services, stories, room and facility information, local destination guides and QR-based digital access, then handle guest requests, real-time messaging, in-stay bookings, orders, surveys and reviews from a single dashboard.
PMS and channel-manager integrations are optional and enabled only when a hotel actually needs them, so onboarding is fast and low-risk. Hotel+ is multilingual — 10 languages including right-to-left Arabic — and multi-tenant, with each hotel fully isolated behind its own pass code.
What you can do with Hotel+
- Branded guest app: A white-label mobile and web guest app carrying the hotel’s name, logo and colours. Guests reach it through a QR code or a manual stay invite — no app-store download required for the web app.
- Digital concierge & real-time messaging: Two-way chat between guests and staff, with an AI concierge that answers common questions about services, facilities and the local area instantly, around the clock.
- Guest request & order management: Guests raise housekeeping, maintenance and service requests or place in-stay orders; staff route, assign and resolve them from a single operations dashboard.
- In-stay bookings: Guests book restaurants, spa, pool, activities and other hotel facilities directly inside the app during their stay.
- Stories, services & mobile page builder: Hotels publish services, promotions and rich “story” content and build their own mobile pages with a drag-and-drop builder — no developer required.
- Surveys & guest reviews: Collect in-stay feedback and post-stay reviews to catch problems before checkout and lift public ratings.
- Local destination guides: Curated, interactive guides to nearby restaurants, attractions and experiences that position the hotel as a local expert.
- Push notifications & custom alerts: Targeted, well-timed push notifications for pre-arrival, in-stay and post-stay moments, plus operational alerts for staff.
- Staff app & coordination: A dedicated staff app for receiving, assigning and resolving guest requests and for internal coordination across departments.
- Events & conference management: Promote and manage hotel events and conferences, and let guests discover and register from the app.
- Analytics & insights: Dashboards on guest engagement, requests, ratings and feature usage so hotels can act on real data.
- Optional PMS & channel integrations: PMS, channel manager and other integrations are available but optional — hotels enable them only when needed, avoiding a forced, risky migration.
Why hotels choose Hotel+
- No PMS replacement required — Hotel+ layers on top of the systems a hotel already runs.
- Fast launch: a branded guest app can go live in days, not months.
- Start free and upgrade — integrations and advanced features are gated by subscription tier, not forced up front.
- One platform for guest app, staff app, dashboard and AI concierge instead of stitching together separate tools.
- Multilingual out of the box (10 languages incl. RTL Arabic) and multi-tenant with strict per-hotel isolation.
Frequently asked questions
What is Hotel+?
Hotel+ is a PMS-free guest experience platform for hotels. It lets a hotel launch a branded guest app and staff app — covering services, QR access, messaging, requests, in-stay bookings, surveys and reviews — without replacing its existing property management system.
Do I have to replace my PMS to use Hotel+?
No. Hotel+ is designed to work without replacing your PMS. You start with the guest experience layer (QR access, services, messaging, requests, surveys) and add PMS or channel-manager integrations later, only if and when you need them.
How long does it take to launch a guest app with Hotel+?
Because there is no PMS migration, a hotel can configure its services, content and branding and launch a guest app in a matter of days rather than months.
How do guests access the app?
Guests reach the branded guest app through a QR code placed in the room or lobby, or through a manual stay invite. The web app requires no app-store download.
What does Hotel+ cost?
Hotel+ uses tiered subscriptions. Hotels can start on a free/entry tier (GO) and upgrade to higher tiers (up to PRO) as they add features and integrations. Pricing is consistent across the web dashboard and the mobile apps.
Which languages does Hotel+ support?
Hotel+ supports 10 languages — English, Turkish, Spanish, German, French, Italian, Portuguese, Dutch, Russian and Arabic — including full right-to-left layout for Arabic.
Is Hotel+ suitable for hotel groups and multiple properties?
Yes. Hotel+ is multi-tenant: each hotel is fully isolated and identified by its own pass code, so groups can run multiple properties on the same platform with separated data.
Does Hotel+ include an AI concierge?
Yes. Hotel+ includes an AI-powered digital concierge that answers guest questions about hotel services, facilities and the local area in real time, alongside two-way guest-to-staff messaging.
What can staff do with Hotel+?
Staff use a dedicated app and dashboard to receive, assign and resolve guest requests and orders, coordinate across departments, manage bookings and events, and monitor engagement and ratings.
Can guests order services and make bookings during their stay?
Yes. Guests can place in-stay orders and book hotel facilities such as the restaurant, spa, pool and activities directly inside the app during their stay.
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