Améliorez les expériences clients, amplifiez le succès de votre hôtel
Commencez avec un essai gratuit de 14 jours et transformez votre hôtel.
Fonctionnalités clés pour améliorer votre expérience hôtelière
Augmentez la satisfaction des clients et optimisez les opérations avec des outils puissants et faciles à utiliser conçus pour l'hospitalité moderne.
Gestion des demandes
Permettez aux clients de communiquer leurs besoins et préférences de manière fluide, garantissant un service rapide et efficace tout au long de leur séjour.
Gestion des réservations
Simplifiez le processus de réservation pour restaurants, activités et plus encore, offrant à vos clients la commodité qu'ils méritent.
Chat concierge
Offrez une assistance personnalisée par chat direct, permettant aux clients de demander facilement des services, poser des questions et obtenir un support en temps réel.
Notifications push
Tenez les clients informés avec des mises à jour instantanées sur les événements, promotions et informations importantes, améliorant leur expérience globale.
Sondages clients
Collectez des retours précieux via des sondages personnalisables, vous aidant à améliorer la satisfaction des clients et à adapter les services à leurs préférences.
Événements hôtel
Promouvez les événements de votre hôtel directement aux clients, en vous assurant qu'ils ne manquent aucune activité spéciale ou offre pendant leur séjour.
Gestion du personnel
Optimisez et coordonnez efficacement les tâches du personnel, en vous assurant que votre équipe est toujours prête à offrir un service de premier ordre.
Gestion des chambres
Gérez la disponibilité des chambres, les réservations et le ménage de manière fluide, offrant une expérience sans accroc tant pour le personnel que pour les clients.
Mobile Page Builder
Permettez au personnel de l'hôtel de concevoir et personnaliser facilement la page d'accueil de l'app mobile avec une interface glisser-déposer, créant une expérience client personnalisée sans besoin de programmation.
Launch the guest app first. Add deeper workflows when your team is ready.
Redéfinir l'hospitalité
Découvrez comment Hotel+ transforme l'expérience client
Communication en temps réel avec les clients et le personnel
Assurez une communication instantanée et claire entre vos clients et votre personnel grâce aux fonctionnalités de messagerie en temps réel d'Hotel+. Qu'il s'agisse d'une demande client, d'une mise à jour de service ou d'un message d'équipe interne, notre plateforme garde tout le monde connecté et informé.
Messagerie instantanée
Chat en temps réel entre clients et personnel
Notifications intelligentes
Ne manquez jamais une demande importante
Réponse rapide
Temps de réponse moyen inférieur à 2 minutes
Coordination d'équipe
Collaboration fluide du personnel
Optimisez les opérations avec une gestion efficace des chambres
Optimisez les opérations de chambres de votre hôtel avec le système de gestion des chambres intégré d'Hotel+. Gérez facilement les plannings de ménage, suivez les statuts des chambres et assurez-vous que chaque chambre est parfaitement préparée.
Why hotels start with Hotel+
Launch a useful guest app quickly, then connect systems only when it is worth the effort.
Hotel+ — The PMS-Free Guest Experience Platform for Hotels
Hotel+ lets hotels launch a branded guest app and staff app in days — without ripping out or replacing their existing property management system (PMS). Hotels publish their services, stories, room and facility information, local destination guides and QR-based digital access, then handle guest requests, real-time messaging, in-stay bookings, orders, surveys and reviews from a single dashboard.
PMS and channel-manager integrations are optional and enabled only when a hotel actually needs them, so onboarding is fast and low-risk. Hotel+ is multilingual — 10 languages including right-to-left Arabic — and multi-tenant, with each hotel fully isolated behind its own pass code.
What you can do with Hotel+
- Branded guest app: A white-label mobile and web guest app carrying the hotel’s name, logo and colours. Guests reach it through a QR code or a manual stay invite — no app-store download required for the web app.
- Digital concierge & real-time messaging: Two-way chat between guests and staff, with an AI concierge that answers common questions about services, facilities and the local area instantly, around the clock.
- Guest request & order management: Guests raise housekeeping, maintenance and service requests or place in-stay orders; staff route, assign and resolve them from a single operations dashboard.
- In-stay bookings: Guests book restaurants, spa, pool, activities and other hotel facilities directly inside the app during their stay.
- Stories, services & mobile page builder: Hotels publish services, promotions and rich “story” content and build their own mobile pages with a drag-and-drop builder — no developer required.
- Surveys & guest reviews: Collect in-stay feedback and post-stay reviews to catch problems before checkout and lift public ratings.
- Local destination guides: Curated, interactive guides to nearby restaurants, attractions and experiences that position the hotel as a local expert.
- Push notifications & custom alerts: Targeted, well-timed push notifications for pre-arrival, in-stay and post-stay moments, plus operational alerts for staff.
- Staff app & coordination: A dedicated staff app for receiving, assigning and resolving guest requests and for internal coordination across departments.
- Events & conference management: Promote and manage hotel events and conferences, and let guests discover and register from the app.
- Analytics & insights: Dashboards on guest engagement, requests, ratings and feature usage so hotels can act on real data.
- Optional PMS & channel integrations: PMS, channel manager and other integrations are available but optional — hotels enable them only when needed, avoiding a forced, risky migration.
Why hotels choose Hotel+
- No PMS replacement required — Hotel+ layers on top of the systems a hotel already runs.
- Fast launch: a branded guest app can go live in days, not months.
- Start free and upgrade — integrations and advanced features are gated by subscription tier, not forced up front.
- One platform for guest app, staff app, dashboard and AI concierge instead of stitching together separate tools.
- Multilingual out of the box (10 languages incl. RTL Arabic) and multi-tenant with strict per-hotel isolation.
Frequently asked questions
What is Hotel+?
Hotel+ is a PMS-free guest experience platform for hotels. It lets a hotel launch a branded guest app and staff app — covering services, QR access, messaging, requests, in-stay bookings, surveys and reviews — without replacing its existing property management system.
Do I have to replace my PMS to use Hotel+?
No. Hotel+ is designed to work without replacing your PMS. You start with the guest experience layer (QR access, services, messaging, requests, surveys) and add PMS or channel-manager integrations later, only if and when you need them.
How long does it take to launch a guest app with Hotel+?
Because there is no PMS migration, a hotel can configure its services, content and branding and launch a guest app in a matter of days rather than months.
How do guests access the app?
Guests reach the branded guest app through a QR code placed in the room or lobby, or through a manual stay invite. The web app requires no app-store download.
What does Hotel+ cost?
Hotel+ uses tiered subscriptions. Hotels can start on a free/entry tier (GO) and upgrade to higher tiers (up to PRO) as they add features and integrations. Pricing is consistent across the web dashboard and the mobile apps.
Which languages does Hotel+ support?
Hotel+ supports 10 languages — English, Turkish, Spanish, German, French, Italian, Portuguese, Dutch, Russian and Arabic — including full right-to-left layout for Arabic.
Is Hotel+ suitable for hotel groups and multiple properties?
Yes. Hotel+ is multi-tenant: each hotel is fully isolated and identified by its own pass code, so groups can run multiple properties on the same platform with separated data.
Does Hotel+ include an AI concierge?
Yes. Hotel+ includes an AI-powered digital concierge that answers guest questions about hotel services, facilities and the local area in real time, alongside two-way guest-to-staff messaging.
What can staff do with Hotel+?
Staff use a dedicated app and dashboard to receive, assign and resolve guest requests and orders, coordinate across departments, manage bookings and events, and monitor engagement and ratings.
Can guests order services and make bookings during their stay?
Yes. Guests can place in-stay orders and book hotel facilities such as the restaurant, spa, pool and activities directly inside the app during their stay.
Latest from the blog
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