Potenzia le esperienze degli ospiti, amplifica il successo del tuo hotel
Inizia con una prova gratuita di 14 giorni e trasforma il tuo hotel.
Funzionalità chiave per migliorare la tua esperienza alberghiera
Aumenta la soddisfazione degli ospiti e ottimizza le operazioni con strumenti potenti e facili da usare progettati per l'ospitalità moderna.
Gestione richieste
Consenti agli ospiti di comunicare le loro esigenze e preferenze senza problemi, garantendo un servizio tempestivo ed efficiente durante tutto il soggiorno.
Gestione prenotazioni
Semplifica il processo di prenotazione per ristoranti, attività e altro, offrendo ai tuoi ospiti la comodità che meritano.
Chat concierge
Offri assistenza personalizzata tramite chat diretta, consentendo agli ospiti di richiedere facilmente servizi, fare domande e ottenere supporto in tempo reale.
Notifiche push
Tieni informati gli ospiti con aggiornamenti istantanei su eventi, promozioni e informazioni importanti, migliorando la loro esperienza complessiva.
Sondaggi ospiti
Raccogli feedback preziosi attraverso sondaggi personalizzabili, aiutandoti a migliorare la soddisfazione degli ospiti e adattare i servizi alle loro preferenze.
Eventi hotel
Promuovi gli eventi del tuo hotel direttamente agli ospiti, assicurandoti che non perdano attività speciali o offerte durante il soggiorno.
Gestione personale
Ottimizza e coordina le attività del personale in modo efficiente, assicurando che il tuo team sia sempre pronto a offrire un servizio di alto livello.
Gestione camere
Gestisci disponibilità delle camere, prenotazioni e pulizie senza problemi, offrendo un'esperienza fluida sia al personale che agli ospiti.
Mobile Page Builder
Consenti al personale dell'hotel di progettare e personalizzare la homepage dell'app mobile senza sforzo con un'interfaccia drag-and-drop, creando un'esperienza personalizzata per gli ospiti senza necessità di programmazione.
Launch the guest app first. Add deeper workflows when your team is ready.
Ridefinire l'ospitalità
Scopri come Hotel+ trasforma l'esperienza degli ospiti
Comunicazione in tempo reale con ospiti e personale
Assicura una comunicazione istantanea e chiara tra i tuoi ospiti e il personale con le funzionalità di messaggistica in tempo reale di Hotel+. Che si tratti di una richiesta dell'ospite, un aggiornamento del servizio o un messaggio interno del team, la nostra piattaforma mantiene tutti connessi e informati.
Messaggistica istantanea
Chat in tempo reale tra ospiti e personale
Notifiche intelligenti
Non perdere mai una richiesta importante
Risposta rapida
Tempo di risposta medio inferiore a 2 minuti
Coordinamento del team
Collaborazione fluida del personale
Ottimizza le operazioni con una gestione efficiente delle camere
Ottimizza le operazioni delle camere del tuo hotel con il sistema di gestione delle camere integrato di Hotel+. Gestisci senza problemi i programmi di pulizia, monitora lo stato delle camere e assicurati che ogni camera sia preparata alla perfezione.
Why hotels start with Hotel+
Launch a useful guest app quickly, then connect systems only when it is worth the effort.
Hotel+ — The PMS-Free Guest Experience Platform for Hotels
Hotel+ lets hotels launch a branded guest app and staff app in days — without ripping out or replacing their existing property management system (PMS). Hotels publish their services, stories, room and facility information, local destination guides and QR-based digital access, then handle guest requests, real-time messaging, in-stay bookings, orders, surveys and reviews from a single dashboard.
PMS and channel-manager integrations are optional and enabled only when a hotel actually needs them, so onboarding is fast and low-risk. Hotel+ is multilingual — 10 languages including right-to-left Arabic — and multi-tenant, with each hotel fully isolated behind its own pass code.
What you can do with Hotel+
- Branded guest app: A white-label mobile and web guest app carrying the hotel’s name, logo and colours. Guests reach it through a QR code or a manual stay invite — no app-store download required for the web app.
- Digital concierge & real-time messaging: Two-way chat between guests and staff, with an AI concierge that answers common questions about services, facilities and the local area instantly, around the clock.
- Guest request & order management: Guests raise housekeeping, maintenance and service requests or place in-stay orders; staff route, assign and resolve them from a single operations dashboard.
- In-stay bookings: Guests book restaurants, spa, pool, activities and other hotel facilities directly inside the app during their stay.
- Stories, services & mobile page builder: Hotels publish services, promotions and rich “story” content and build their own mobile pages with a drag-and-drop builder — no developer required.
- Surveys & guest reviews: Collect in-stay feedback and post-stay reviews to catch problems before checkout and lift public ratings.
- Local destination guides: Curated, interactive guides to nearby restaurants, attractions and experiences that position the hotel as a local expert.
- Push notifications & custom alerts: Targeted, well-timed push notifications for pre-arrival, in-stay and post-stay moments, plus operational alerts for staff.
- Staff app & coordination: A dedicated staff app for receiving, assigning and resolving guest requests and for internal coordination across departments.
- Events & conference management: Promote and manage hotel events and conferences, and let guests discover and register from the app.
- Analytics & insights: Dashboards on guest engagement, requests, ratings and feature usage so hotels can act on real data.
- Optional PMS & channel integrations: PMS, channel manager and other integrations are available but optional — hotels enable them only when needed, avoiding a forced, risky migration.
Why hotels choose Hotel+
- No PMS replacement required — Hotel+ layers on top of the systems a hotel already runs.
- Fast launch: a branded guest app can go live in days, not months.
- Start free and upgrade — integrations and advanced features are gated by subscription tier, not forced up front.
- One platform for guest app, staff app, dashboard and AI concierge instead of stitching together separate tools.
- Multilingual out of the box (10 languages incl. RTL Arabic) and multi-tenant with strict per-hotel isolation.
Frequently asked questions
What is Hotel+?
Hotel+ is a PMS-free guest experience platform for hotels. It lets a hotel launch a branded guest app and staff app — covering services, QR access, messaging, requests, in-stay bookings, surveys and reviews — without replacing its existing property management system.
Do I have to replace my PMS to use Hotel+?
No. Hotel+ is designed to work without replacing your PMS. You start with the guest experience layer (QR access, services, messaging, requests, surveys) and add PMS or channel-manager integrations later, only if and when you need them.
How long does it take to launch a guest app with Hotel+?
Because there is no PMS migration, a hotel can configure its services, content and branding and launch a guest app in a matter of days rather than months.
How do guests access the app?
Guests reach the branded guest app through a QR code placed in the room or lobby, or through a manual stay invite. The web app requires no app-store download.
What does Hotel+ cost?
Hotel+ uses tiered subscriptions. Hotels can start on a free/entry tier (GO) and upgrade to higher tiers (up to PRO) as they add features and integrations. Pricing is consistent across the web dashboard and the mobile apps.
Which languages does Hotel+ support?
Hotel+ supports 10 languages — English, Turkish, Spanish, German, French, Italian, Portuguese, Dutch, Russian and Arabic — including full right-to-left layout for Arabic.
Is Hotel+ suitable for hotel groups and multiple properties?
Yes. Hotel+ is multi-tenant: each hotel is fully isolated and identified by its own pass code, so groups can run multiple properties on the same platform with separated data.
Does Hotel+ include an AI concierge?
Yes. Hotel+ includes an AI-powered digital concierge that answers guest questions about hotel services, facilities and the local area in real time, alongside two-way guest-to-staff messaging.
What can staff do with Hotel+?
Staff use a dedicated app and dashboard to receive, assign and resolve guest requests and orders, coordinate across departments, manage bookings and events, and monitor engagement and ratings.
Can guests order services and make bookings during their stay?
Yes. Guests can place in-stay orders and book hotel facilities such as the restaurant, spa, pool and activities directly inside the app during their stay.
Latest from the blog
- The Service Recovery Paradox: Why Guests Who Experience Problems Become Your Most Loyal Customers
Guests who experience well-resolved service failures become more loyal than those with flawless stays. This counterintuitive phenomenon — the Service Recovery Paradox — represents one of the largest untapped loyalty opportunities in hospitality.
- The Communication Channel Chaos: Why Hotels Using 5+ Guest Messaging Platforms See Lower Satisfaction Scores
Hotels using multiple guest communication channels—WhatsApp, SMS, email, in-app messaging, and phone—see 34% lower guest satisfaction scores than those with unified systems. This article explores why channel fragmentation is hurting your guest experience and how to fix it.
- The Personalization Expectation: Why 82% of Guests Expect Hotels to Know Their Preferences (But Most Can't Deliver)
Modern travelers expect hotels to remember their preferences, anticipate their needs, and deliver personalized experiences at every touchpoint. But most properties are stuck with fragmented data, manual processes, and generic service that leaves guests disappointed and unlikely to return.